About this app
Get back on the road faster! FleetNet Mobile allows customers to initiate and track emergency roadside and/or maintenance service requests from your phone without calling our service center. Requests are entered directly into our systems, saving you valuable time!GET PROMPT HELP
Schedule emergency roadside assistance with a few easy clicks. Your service request is submitted directly into our system and ready for review by an agent in seconds.
SCHEDULE IMMEDIATE SERVICE OR SERVICE AT A LATER DATE
When entering your service request, you have the option to schedule service immediately or schedule at a time convenient to you. If you need a PM (preventive maintenance) tomorrow and know your location for a scheduled stop, you can enter your request today. Plan ahead and stay on schedule!
GET EVENT STATUS UPDATES
You will receive live updates about the event as it happens. Know who has been assigned for the repairs and when the service provider is expected on scene. If you need to check the status of another event, you can enter the information on the Welcome Screen for those updates as well.
SAVES YOU TIME
Avoid waiting on hold by using the mobile app to submit your event. Save valuable time by entering information in the app instead of calling the service center. When your request is received, the information is quickly reviewed and processed for dispatch, putting you in the fast lane.
HOW IT WORKS
From the Welcome Screen, the user taps the Request New Service button and is directed to the Request Service Screen to enter information. Requested information includes:
• Company Name
• Type of Unit
• Unit #/Vin/License Plate #
• Year/Make/Model
• Engine
• First & Last Name
• Service Address/City/State/Zip
• Odometer/Hubometer
• Load Weight
• Description of Issue
• ‘Service Needed Immediately’ or ‘Schedule Service at a Later Date’
The user will receive progress updates on the event including Event Created; Service Provider Assigned; Service in Progress; and Event Completed. Event details are included with each phase as well.
The user can also check the status of any event from the Welcome Screen by submitting two of the following three pieces of information.
• Reference #
• Unit #
• Phone #
